Shipping policy
EtchWest Shipping Policy
Last updated: [Insert Date]
At EtchWest, we work hard to ensure your custom laser-engraved products are delivered quickly, safely, and in perfect condition. Below you’ll find details on how we process, package, and ship your orders.
1. Order Processing Time
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Each order is carefully crafted and made to order.
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Standard processing time is 3–7 business days, depending on the complexity of your engraving and current production volume.
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You’ll receive an email notification once your order has been shipped.
Please note: During busy seasons, processing times may be slightly longer — we’ll always communicate any delays promptly.
2. Shipping Options & Delivery Times
We offer several shipping options at checkout. Estimated delivery times begin after your order has been dispatched:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
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Local Pickup: Available by arrangement (if applicable)
Delivery times may vary depending on your location and the courier’s service schedule.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and chosen delivery method.
We occasionally offer free shipping promotions — check our website or social media for updates.
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.
If you don’t receive tracking information within a few days of your shipping confirmation, please contact us.
5. Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order.
EtchWest is not responsible for delays, losses, or additional shipping fees caused by incorrect or incomplete addresses provided by the customer.
6. Lost or Damaged Packages
If your order arrives damaged or doesn’t arrive at all:
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Contact us within 7 days of the expected delivery date at mrkwst@sky.com.
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Provide your order number and, if applicable, photos of any damage.
We’ll work with you and the carrier to resolve the issue as quickly as possible.
8. Contact Us
If you have questions about your shipment or need help tracking your order, reach out anytime:
📧 mrkwst@sky.com
📞 07949889885
🌐 www.etchwest.co.uk